Question 1

Do you offer remote IT support?

Accepted Answer

Yes. EliLink offers remote IT support for many common problems, including email setup, software issues, Microsoft 365, printer problems, system checks, and general troubleshooting. If the problem cannot be solved remotely, we can recommend on-site support.

Question 2

Do you support private clients?

Accepted Answer

Yes. We help private clients with laptops, computers, printers, emails, WiFi, backups, security checks, software installation, and general technical problems.

Question 3

Do you support companies?

Accepted Answer

Yes. EliLink supports small businesses and companies with IT setup, Microsoft 365, business emails, employee device setup, network support, cloud storage, backups, security checks, and ongoing IT maintenance.

Question 4

Can you set up Microsoft 365 and business emails?

Accepted Answer

Yes. We can help with Microsoft 365 setup, company email accounts, Outlook configuration, OneDrive access, user accounts, and basic security settings.

Question 5

Can you help with websites?

Accepted Answer

Yes. For websites and digital projects, EliLink works with Musaj GmbH as a partner. Together we support business websites, online shops, booking systems, CRM platforms, and custom web applications.

Question 6

Do you offer on-site support?

Accepted Answer

Yes. Depending on the location and request, EliLink can provide on-site IT support for private clients and businesses.

Question 7

Can you help with WiFi and network problems?

Accepted Answer

Yes. We can help with WiFi issues, router problems, internet connection problems, network setup, and basic office network support.

Question 8

Do you offer monthly IT support packages?

Accepted Answer

Yes. For businesses, EliLink can offer monthly IT support packages based on the number of users, devices, and support needs.

Question 9

How fast can I get support?

Accepted Answer

Response time depends on the request and availability. For urgent problems, please contact us directly so we can check the fastest possible solution.

Question 10

How can I request support?

Accepted Answer

You can contact EliLink through the contact form, by email, or by phone. Please describe the problem clearly so we can prepare the right solution.

Question 11

How does EliLink work?

Accepted Answer

Send us a request online or by phone. We get back to you and schedule an appointment. A technician visits you at home and resolves the issue on site.

Question 12

Do you come to my home?

Accepted Answer

Yes. We provide on-site service across Switzerland — urban and rural areas.

Question 13

Can you help with Wi‑Fi and smartphones?

Accepted Answer

Yes. Wi‑Fi, internet, computers, smartphones, printers, email, TV and smart home — we support everything technical at home.

Question 14

How much does it cost?

Accepted Answer

Pricing depends on the effort required. Many services start from CHF 89 including travel within the standard zone. You receive a transparent quote before the appointment.

Question 15

Can relatives book for parents?

Accepted Answer

Yes. Many families book on behalf of parents or grandparents. We need valid contact details to coordinate the appointment.

Question 16

How do I pay?

Accepted Answer

You can pay by invoice after the visit or optionally by card online. We explain the options with you.

Question 17

Are technicians vetted?

Accepted Answer

Yes. We work with verified partners. Clear communication and transparent pricing matter to us.

Question 18

How quickly can someone come?

Accepted Answer

We usually respond within 24 hours and agree a suitable appointment. Urgent requests are prioritised when possible.

Question 19

Which regions do you cover?

Accepted Answer

All of Switzerland. Travel outside the standard zone may incur a surcharge — we tell you in advance.

Question 20

Can I cancel an appointment?

Accepted Answer

Yes. Please cancel as early as possible. Short-notice cancellations may incur a fee as stated at booking.

Frequently asked questions

Frequently asked questions

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